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Customer Service

Welcome to "LIC Customer Services", the gateway to a host of information about your LIC insurance policy. This section guides you on various services offered, policy benefits, and key points for managing your LIC Insurance policy. It is our intention to render immediate solutions to your policy related queries.

Online Policy Buying

  • What is the process of policy issuance?
  • How do you organise Medical Check-up
  • What income should I put in the income field?
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Premium Payment

  • How do I pay my policy premiums?
  • How do I get a copy of my premium receipt?
  • Can I change the premium payment frequency?
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Contact Information updating

  • Can I request for a Change in Name?
  • How do I change my address?
  • Can I request for Change in the Date of Birth?
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PAN Registration

  • Is income proof mandatory for life insurance?
  • How can I know my PAN is linked to LIC policy?
  • How can I register PAN in LIC portal?
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Nomination related

  • Can the beneficiary of the policy be changed in case of unfortunate death of existing beneficiary?
  • Can I change the Nominee of the policy?
  • What is Nomination and how do I nominate?
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  • How can I avail a loan against my policy?
  • What will be the Loan Repayment Schedule
  • What is the maximum loan I can avail for against my LIC policy?
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Tax/Premium Paid Certificate

  • What are the Tax benefits applicable to a Life Insurance Policy?
  • What are the tax benefits available on pension plans?
  • What is a tax/premium paid certificate?
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Policy Claims

  • What is the benefit payable in the event of the demise of the Life Assured occurring during the term of the policy?
  • Any intimation letter is sent before maturity of policy?
  • When the Money Back pay-outs are given?
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Why choose LIC Life Insurance Policy Benefits of Buying LIC Policy Online

Claim Settlement Ratio


Assets Under Management

₹39 Lakh Crore

Total Individual policies

28.62 Crores



Life Fund

₹35 Lakh Crores

Market share


LIC Policy holders enjoy sovereign guarantee by Govt. of India

LIC policyholders enjoy a sovereign guarantee on the sum assured and the bonus declared as per section 37 of LIC Act, 1956 which clearly states that "Policies to be guaranteed by Central Government - The sum assured by all policies issued by the corporation including any bonuses declared in respect thereof and, subject to the provisions contained in section 14 the amounts assured by all policies issued by any insurer the liabilities under which have vested in the corporation under this act, and all bonuses declared in respect thereof, whether before or after the appointed day, shall be guaranteed as to payment in cash by the Central Government."