• Home
  • /
  • Customer Service

Customer Service

Welcome to "LIC Customer Services", the gateway to a host of information about your LIC insurance policy. This section guides you on various services offered, policy benefits, and key points for managing your LIC Insurance policy. It is our intention to render immediate solutions to your policy related queries.

Online Policy Buying

  • What is the process of policy issuance?
  • How do you organise Medical Check-up
  • What income should I put in the income field?
Learn more

Premium Payment

  • How do I pay my policy premiums?
  • How do I get a copy of my premium receipt?
  • Can I change the premium payment frequency?
Learn more

Contact Information updating

  • Can I request for a Change in Name?
  • How do I change my address?
  • Can I request for Change in the Date of Birth?
Learn more

PAN Registration

  • Is income proof mandatory for life insurance?
  • How can I know my PAN is linked to LIC policy?
  • How can I register PAN in LIC portal?
Learn more

Nomination related

  • Can the beneficiary of the policy be changed in case of unfortunate death of existing beneficiary?
  • Can I change the Nominee of the policy?
  • What is Nomination and how do I nominate?
Learn more


  • How can I avail a loan against my policy?
  • What will be the Loan Repayment Schedule
  • What is the maximum loan I can avail for against my LIC policy?
Learn more

Tax/Premium Paid Certificate

  • What are the Tax benefits applicable to a Life Insurance Policy?
  • What are the tax benefits available on pension plans?
  • What is a tax/premium paid certificate?
Learn more

Policy Claims

  • What is the benefit payable in the event of the demise of the Life Assured occurring during the term of the policy?
  • Any intimation letter is sent before maturity of policy?
  • When the Money Back pay-outs are given?
Learn more

Online Services are provided to the policyholders, who are registered on LIC's Customer Portal:

1. Services available to the registered users (Basic):

  • Payment of Renewal Premium/Loan interest/Loan repayment
  • Payment of Premium in Advance
  • Premium Paid Certificate
  • Policy Status/Loan Status/Claim status
  • Revival Quotation
  • Online Receipt Printing
  • View Premium Calendar / Policy Schedule
  • Register request for PAN Registration
  • Register request for NEFT Registration
  • D02 Unit Statement for ULIP Policyholders

2. Services for Premier Service users

  • View Policy/Proposal images
  • View Claims History
  • Registration of Online request for Loan
  • Registration of Online request for Change of Address
  • Online Switching of Funds for ULIP Plans
  • Online Change of Mode
  • Online Revival with DGH
  • Online Switching of funds under Plan 867 and for any new ULIP Plan introduced henceforth.

3. Online Services to all:

  • Payment of Premium/Loan Interest/Loan repayment
  • Change of address using offline Aadhaar xml
  • PAN Registration (Direct)
  • Checking Policy PAN status
  • Registration/Authentication of e-NACH
  • Enquiry of status of e-Nach Mandate and invoicing

Number of portal registered customers as on 31.03.2023 is 2.41 Crores

4. LIC’s Mobile Apps:

Online Services mentioned above are available on Android and iOS Apps also. Total number of users registered with Android mobile application is 47.76 lakhs and with i-OS application is 10.60 lakhs as at the end of the financial year 2022-23

5. Services on WhatsApp:

Launched on 30/11/2022, Policyholders registered on LIC Customer Portal or LIC Digital App, Policies completed under ANANDA and Policies completed online can send “Hi” from their registered mobile number on +91 89768 62090 to avail following serviced through WhatsApp:

  • Premium Due
  • Bonus Information
  • Policy Status
  • Loan Eligibility Quotation
  • Loan Repayment Quotation
  • Loan Interest Due
  • Premium Paid Certificate
  • ULIP - Statement of Units.

Number of portal registered customers as on 31.03.2023 is 2.41 Crores

6. Anywhere Services provided to the policyholders:

Any customer can avail the following services visiting any of our Offices:

  • Premium payment
  • Loan interest payment
  • Revival of lapsed policies (Spot Revival)
  • Change of Address
  • Updation of Contact details
  • Nomination/Change of Nomination
  • NEFT Capture
  • PAN Capture
  • Providing Premium Paid Certificate
  • Submission of Life Certificate
  • Providing Loan quotation
  • Providing Surrender quotation
  • Providing Forms for various services
  • Providing information about requirements for various alterations, Claim payments
  • Revival with DGH and/or FMRs using LICDocQ App implemented at SOs for policies of all Divisions.
  • Revival of Policies at Branch offices where sum assured is greater than 5 lakhs using LICdocQ App.
  • Process for sending of SMS/emails under UCS Policies implemented.
Why choose LIC Life Insurance Policy Benefits of Buying LIC Policy Online

Claim Settlement Ratio


Assets Under Management

₹41 Lakh Crore

Total Individual policies

28.62 Crores



Life Fund

₹43 Lakh Crores

Market share


LIC Policy holders enjoy sovereign guarantee by Govt. of India

LIC policyholders enjoy a sovereign guarantee on the sum assured and the bonus declared as per section 37 of LIC Act, 1956 which clearly states that "Policies to be guaranteed by Central Government - The sum assured by all policies issued by the corporation including any bonuses declared in respect thereof and, subject to the provisions contained in section 14 the amounts assured by all policies issued by any insurer the liabilities under which have vested in the corporation under this act, and all bonuses declared in respect thereof, whether before or after the appointed day, shall be guaranteed as to payment in cash by the Central Government."